Policies

Gift Cards Available- Give the gift of well-being. Gift cards are available in any dollar amount and can be redeemed for services or product purchases. Gift cards are not redeemable for cash; we are not responsible for lost or stolen cards. Gratuities cannot be applied on gift cards.

Late Policy- As a courtesy to the client following you, please try to be prompt for your appointment. If you are running late, we will do everything we can to accommodate you...if you are extremely late, please keep in mind that we may need to reschedule your appointment.

Cancellation Policy- We understand that sometimes you need to change your schedule and that things come up that are out of your control. We will do our very best to work with you in case of an emergency but we do have the following policy in place. Abiding by this policy will allow us to accommodate those on our waiting list and our lovely service providers for their time.

• We require a 48-hour notice when canceling or moving an appointment.
• When calling 24 hours or same-day to cancel or move your appointment, you will be charged 50% of your scheduled service fee.
• If you do not show for your appointment, you will be charged 100% of your scheduled service fee.
• We will require a credit card to be put on file when you schedule your appointment. You will not be charged anything on that card unless you miss or cancel your appointment same-day or 24 hours before. We also require a non-refundable down payment for any and all corrective colors, Keratin treatments, balayage and extensions which will be used towards your service when you receive the service.

Payment Details- We gladly accept Visa, MasterCard & Discover. We can process gratuities on credit/debit cards.

Exchange Policy- Unused products may be returned for exchange or store credit within 30 days from purchase date with a valid Aqua Salon & Spa receipt.

Children visiting our salon- Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have facilities to care for children. We love children and hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. Children are welcome by appointment only.