Policies

Gift Cards Available- Give the gift of well-being. Gift Cards are available in any dollar amount and can be redeemed for services or product purchases. Gift Cards are not redeemable for cash; we are not responsible for lost or stolen cards. Gratuities cannot be applied on Gift Cards.

Late Policy- If you are more than 15 minutes late for your scheduled appointment time, we will do our best to provide you with a quality service with the amount of time remaining.

Cancellation Policy- We understand that sometimes you need to change your schedule. We kindly ask that you give us 24 hours notice if you must cancel your appointment. Missed appointments or late cancellations may be subject to a service fee.

Payment Details- We gladly accept Visa, MasterCard & Discover, as well as local personal checks with a valid Wisconsin Driver’s License. We can process gratuities on credit/debit cards or checks.

Exchange Policy- Unused Aveda products may be returned for exchange or store credit within 30 days from purchase date with a valid Aqua Salon & Spa receipt.

Children visiting our salon- For the safety, enjoyment and relaxation for all our our clients, we ask that children under the age of 10 years old are brought to the salon only when receiving services and accompanied by an adult at all times.